1. Who we are
Lotto and Lotteries Company Limited ("LLCL") is the data controller for personal data collected through this website, our outlets and our agent platform. We handle personal data in line with Ghana's Data Protection Act, 2012 (Act 843). Contact: info@llclgh.com or +233 55 823 2667.
2. What we collect
- Website visitors: details you submit in our forms (name, phone, email, town, message) and basic technical logs.
- Players: ticket details; for large prize claims, identification and payment details needed to pay you.
- Agents and sellers: name, mobile number, outlet location (including GPS street address), terminal details, sales, top-ups, commission and sign-in activity.
We never ask for or store your mobile money PIN or full card details. Card and mobile money payments are handled by our PCI DSS-certified payment gateway.
3. Why we use it
- To run draws, sell and verify tickets and pay prizes.
- To manage our agent network, balances and commission.
- To keep the platform secure and prevent fraud and money laundering.
- To respond to your enquiries and feedback.
- To meet our legal and regulatory obligations.
4. Sharing
We do not sell personal data. We share it only with service providers who help us operate (such as payment processors and hosting providers), with regulators and law enforcement where the law requires, and with professional advisers such as auditors, always under appropriate confidentiality.
5. Storage and security
Data is stored on secured servers with role-based access, encrypted connections and activity logging. We keep data only as long as needed for the purposes above and to meet legal record-keeping requirements.
6. Cookies
This website uses only essential browser storage, to remember that you've seen the cookie notice. We use no advertising or tracking cookies. The embedded map on our Contact page is provided by Google and subject to Google's privacy policy.
7. Published feedback
Reviews are published only if you tick the consent box, and then only with your first name, role and town. You can ask us to remove a published review at any time.
8. Your rights
You may ask to access, correct or delete your personal data, object to its use, or withdraw consent. Contact us using the details above. You may also complain to Ghana's Data Protection Commission.
9. Children
Our services are for adults 18 and over. We do not knowingly collect personal data from children.
10. Changes
We may update this policy. The current version is always on this page.
Last updated: October 2026