Adults only
It is against our rules to sell tickets to anyone under 18. Agents are trained to ask for ID when in doubt.
Home / Responsible gaming
Responsible gaming
Play for fun. Stay in control.
Lotto should always be entertainment, never a way to make money or solve problems. Here's how we help keep play safe.
Set a budget
Decide how much you can afford to spend before you play, and stick to it. Never borrow to play.
Take breaks
Don't chase losses. If it stops being fun, step away.
Know the signs
When play becomes a problem
It may be time to talk to someone if you or someone close to you:
- Spends more money or time on lotto than planned
- Borrows money or sells things to play
- Plays to win back losses
- Hides playing from family or friends
- Feels anxious, irritable or low when not playing
- Neglects work, family or bills because of playing
How we can help
If you feel you need a break, we can help you step away from LLCL games.
- Self-exclusion: ask us to inform our agents in your area not to sell to you for an agreed period.
- Confidential talk: call our support team and we'll listen without judgement.
- Professional support: speak to a doctor, counsellor or your nearest health facility. Mental health services are available through the Ghana Health Service and the Mental Health Authority.
Our commitments
What LLCL promises
Honest marketing
We never suggest that lotto is a way out of financial difficulty, and we don't target young people in our communication.
Trained agents
Every agent is briefed on age checks, recognising problem play and how to refer customers for help.
Clear information
Odds, payouts and rules are published openly so customers can make informed choices.
Continuous improvement
We're working towards international responsible gaming frameworks as we grow.